PRHI Deepens Perfecting Patient Care℠ Training at Community LIFE

Demonstrating systematic problem-solving principles of PPC/Lean, Community LIFE teams participate in a hands-on Lego activity.

More than 50 mid-to-senior level leadership staff from Community LIFE (Living Independence for the Elderly) are participating in the full PPC experience. The four full-day sessions are conducted over eight weeks and include project-specific coaching through June.

With five locations in the Pittsburgh area, Community LIFE provides coordinated medical care, therapies, and in-home services. Its day health centers offer on-site specialists, social activities, meals, pharmacy, and transportation. The partnership began with the Community Health Workers Champions program in the fall of 2016. Training for frontline and leadership staff followed in 2018.

A training session for mid-to-senior-level leadership staff at Community LIFE.

PPC is the Pittsburgh Regional Health Initiative's Lean-based quality improvement curriculum to increase efficiency, eliminate errors, and achieve better health outcomes.

Krista Gage, an enrollment manager at Community LIFE, says that her PPC training allowed her and her team "to really understand the problems. It made me objective in my ability to look at the processes, and has given me more confidence."